Privacy Policy at 49bd

At 49bd, we are committed to protecting and respecting the privacy of every player who uses our online casino and sports betting platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the choices you have regarding your information. By accessing or using 49bd, you agree to the practices described in this document. If you do not agree with any part of this policy, please discontinue use of our platform.

This policy applies to all users of the 49bd platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other cities and regions of Bangladesh. We handle your data with transparency, care, and full respect for your personal security. We encourage you to read this policy carefully and contact our support team if you have any questions.

1. Information We Collect

49bd collects personal data to verify your identity, process transactions, and deliver a safe, personalised gaming experience. We collect information in the following ways:

Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you may provide us with:

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Government-issued identification documents (e.g., NID card, passport) for account verification
• Payment method details, including bKash or Nagad mobile banking numbers and transaction references

Information Collected Automatically

When you use our platform, certain technical and behavioural data is collected automatically through our servers, cookies, and analytics tools:

• IP address, device type, operating system, and browser version
• Pages visited, time spent on each page, and click-through patterns within the platform
• Session identifiers, login timestamps, and game activity logs

2. How We Use Your Information

49bd uses the personal data we collect for the following lawful purposes:

• To verify your identity and comply with responsible gaming obligations, including age verification (21+ only)
• To process your deposits and withdrawals securely, including transactions via bKash, Nagad, Rocket, Upay, and other supported methods
• To manage your account, provide customer support, and respond to your queries or complaints in a timely manner
• To personalise your platform experience, recommend relevant games (cricket betting, slots, live casino), and display relevant promotions
• To detect and prevent fraudulent activity, unauthorised account access, and any other violations of our Terms and Conditions
• To send you service-related notifications, account updates, promotional offers, and platform announcements (with your consent where required)

3. Sharing Your Information

49bd does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Trusted service providers: payment processors such as bKash, Nagad, and Rocket who require transaction details solely to complete your deposit or withdrawal request
• Fraud prevention and security partners: third-party security services we engage to monitor suspicious account activity, which may receive anonymised or aggregated behavioural data
• Legal obligations: if required by applicable law, court order, or lawful request by a competent authority, we may disclose your data to the extent legally required

In all such cases, we require any third party receiving your data to maintain strict confidentiality and to use the data only for the purpose for which it was disclosed. We do not allow third parties to use your data for their own marketing purposes.

4. Cookies and Tracking Technologies

49bd uses cookies, web beacons, and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and understand how users navigate through our site.

We use strictly necessary cookies (required for basic platform functionality), performance cookies (to analyse how you use 49bd), and preference cookies (to remember your settings). You can disable non-essential cookies at any time through your browser settings. Please note that disabling cookies may affect certain features of the 49bd platform.

5. Data Security

49bd employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers. Access to sensitive account information is restricted to authorised personnel only, and all team members are trained in data handling best practices.

While we take all reasonable precautions, no internet-based platform can guarantee absolute security. We encourage all players to use strong, unique passwords for their 49bd accounts, to never share login credentials, and to contact our support team immediately if they suspect any unauthorised activity on their account.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to fulfil legal, regulatory, and business obligations. Transaction records and account verification documents may be retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements applicable to platforms serving the Bangladesh market. If you wish to request deletion of your data, please contact our support team and we will handle your request in accordance with applicable data protection principles, subject to any legal retention obligations.

7. Your Rights and Choices

As a user of 49bd, you have the following rights regarding your personal data. You may exercise these rights at any time by contacting our support team:

• Right of access: you may request a copy of the personal data we hold about you
• Right of rectification: you may request that we correct any inaccurate or incomplete data held in your account profile
• Right to opt out of marketing: you may unsubscribe from promotional communications at any time using the unsubscribe link in any email or by contacting support
• Right to account closure: you may request that your account be closed and your personal data deleted, subject to our data retention obligations under applicable law

We aim to respond to all data rights requests within 30 days of receipt. In some cases, verification of your identity may be required before we can act on your request.

8. Payment and Financial Data

When you make a deposit or withdrawal on 49bd using services such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment details are handled directly by the relevant payment processor and are not stored in their complete form on our servers. We receive only the transaction reference and status information necessary to update your account balance and maintain accurate financial records.

All financial transactions on 49bd are logged for audit, fraud prevention, and responsible gaming monitoring purposes. If you believe a transaction on your account was made in error or without your authorisation, please contact our support team immediately at [email protected].

9. Children's Privacy

49bd is strictly an adult platform. Our services are intended for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has used our platform or provided us with personal data, please contact our support team immediately so that we can take appropriate action, including deletion of any data collected and closure of the relevant account.

10. Changes to This Privacy Policy

49bd reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of 49bd following the posting of any updates constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically so that you remain informed about how 49bd is protecting your data. If you have any concerns about a proposed change, please contact us before continuing to use the platform.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 49bd handles your personal data, please do not hesitate to contact our support team. We are available to assist you and aim to respond to all enquiries within 2 business days.

Email: [email protected] (plain text — not a clickable link)